From 2e54c7ed9a81d4aabc31ef52850726b18776cfe5 Mon Sep 17 00:00:00 2001 From: Kaci Lambeth Date: Fri, 27 Mar 2026 17:59:04 -0700 Subject: [PATCH 1/2] Add data requests page to legacy policies Explains that self-service export is unavailable post-shutdown, reassures users project files are retained until Aug 31, 2027, and provides CTAs for data recovery and erasure requests via privacy@nianticspatial.com. Co-Authored-By: Claude Sonnet 4.6 --- legacy-policies/data-requests.md | 44 ++++++++++++++++++++++++++++++++ 1 file changed, 44 insertions(+) create mode 100644 legacy-policies/data-requests.md diff --git a/legacy-policies/data-requests.md b/legacy-policies/data-requests.md new file mode 100644 index 0000000..d34de74 --- /dev/null +++ b/legacy-policies/data-requests.md @@ -0,0 +1,44 @@ +--- +title: Data Requests +sidebar_position: 9 +--- + +The 8th Wall hosted platform was retired on **February 28, 2026**. Self-service project export is no longer available through the platform. + +**Your project files have not been deleted.** All project data is being retained until **August 31, 2027**. If you need to recover or erase your data, see the options below. + +--- + +## Recover Your Project Data + +To request an export of your project files, email [privacy@nianticspatial.com](mailto:privacy@nianticspatial.com) with the subject line **"8th Wall Data Recovery Request"** and include: + +- The email address associated with your 8th Wall account +- The name(s) of the project(s) you want to recover +- Request type: **Data Recovery** + +You will receive your project files as a **.zip archive**. Allow reasonable time for processing; we will reply to confirm receipt and provide an expected turnaround. + +--- + +## Request Erasure of Your Data + +To request deletion of your account data and project files, email [privacy@nianticspatial.com](mailto:privacy@nianticspatial.com) with the subject line **"8th Wall Data Erasure Request"** and include: + +- The email address associated with your 8th Wall account +- The name(s) of any specific project(s) you want deleted, or indicate that you want all data removed +- Request type: **Data Erasure** + +We will confirm receipt and notify you when the erasure is complete. + +--- + +## After August 31, 2027 + +On **August 31, 2027**, all remaining 8th Wall project data will be **permanently and irrecoverably deleted**. After that date, recovery is no longer possible and this page will reflect that no data remains. + +**If you need your project files, submit a recovery request before August 31, 2027.** + +--- + +For full details on how data is handled, see the [8th Wall Legacy Privacy Policy](/legacy-policies/privacy). From d5de91c465f51ec77c98f41083fc621ca8410783 Mon Sep 17 00:00:00 2001 From: Kaci Lambeth Date: Mon, 30 Mar 2026 10:24:07 -0700 Subject: [PATCH 2/2] Pre-fill subject and body in data request mailto links Co-Authored-By: Claude Sonnet 4.6 --- legacy-policies/data-requests.md | 4 ++-- 1 file changed, 2 insertions(+), 2 deletions(-) diff --git a/legacy-policies/data-requests.md b/legacy-policies/data-requests.md index d34de74..1907058 100644 --- a/legacy-policies/data-requests.md +++ b/legacy-policies/data-requests.md @@ -11,7 +11,7 @@ The 8th Wall hosted platform was retired on **February 28, 2026**. Self-service ## Recover Your Project Data -To request an export of your project files, email [privacy@nianticspatial.com](mailto:privacy@nianticspatial.com) with the subject line **"8th Wall Data Recovery Request"** and include: +To request an export of your project files, email [privacy@nianticspatial.com](mailto:privacy@nianticspatial.com?subject=8th%20Wall%20Data%20Recovery%20Request&body=Account%20email%3A%20%0AProject%20name(s)%3A%20%0ARequest%20type%3A%20Data%20Recovery) with the subject line **"8th Wall Data Recovery Request"** and include: - The email address associated with your 8th Wall account - The name(s) of the project(s) you want to recover @@ -23,7 +23,7 @@ You will receive your project files as a **.zip archive**. Allow reasonable time ## Request Erasure of Your Data -To request deletion of your account data and project files, email [privacy@nianticspatial.com](mailto:privacy@nianticspatial.com) with the subject line **"8th Wall Data Erasure Request"** and include: +To request deletion of your account data and project files, email [privacy@nianticspatial.com](mailto:privacy@nianticspatial.com?subject=8th%20Wall%20Data%20Erasure%20Request&body=Account%20email%3A%20%0AProject%20name(s)%3A%20%0ARequest%20type%3A%20Data%20Erasure) with the subject line **"8th Wall Data Erasure Request"** and include: - The email address associated with your 8th Wall account - The name(s) of any specific project(s) you want deleted, or indicate that you want all data removed