diff --git a/docs/pages/about/campaigns.md b/docs/pages/about/campaigns.md index 49b2a36..65d47e7 100644 --- a/docs/pages/about/campaigns.md +++ b/docs/pages/about/campaigns.md @@ -38,4 +38,4 @@ When you send NHS App messages as part of a campaign with NHS Notify, you must a ## See what's next for NHS Notify -If you're thinking of using NHS Notify for campaign messaging but cannot find the features you need, [read our roadmap to find out what we're working on next]({% link pages/about/roadmap.md %}). +If you're thinking of using NHS Notify for campaign messaging but cannot find the features you need, read about our [new and upcoming features to find out what we're working on next]({% link pages/about/new-and-upcoming-features.md %}). diff --git a/docs/pages/about/direct-messaging.md b/docs/pages/about/direct-messaging.md index e73c035..6701e0f 100644 --- a/docs/pages/about/direct-messaging.md +++ b/docs/pages/about/direct-messaging.md @@ -72,4 +72,4 @@ text='You must adhere to the following in your user journeys: ## See what's next for NHS Notify -If you're thinking of using NHS Notify for direct messaging but cannot find the features you need, [read our roadmap to find out what we're working on next]({% link pages/about/roadmap.md %}). +If you're thinking of using NHS Notify for direct messaging but cannot find the features you need, read about our [new and upcoming features to find out what we're working on next]({% link pages/about/new-and-upcoming-features.md %}). diff --git a/docs/pages/about/event-based-messaging.md b/docs/pages/about/event-based-messaging.md index ea19402..bc75f79 100644 --- a/docs/pages/about/event-based-messaging.md +++ b/docs/pages/about/event-based-messaging.md @@ -38,4 +38,4 @@ When you send event based messages with the NHS App, you must adhere to the foll ## See what's next for NHS Notify -If you're thinking of using NHS Notify for event based messaging but cannot find the features you need, [read our roadmap to find out what we're working on next]({% link pages/about/roadmap.md %}). +If you're thinking of using NHS Notify for event based messaging but cannot find the features you need, read about our [new and upcoming features to find out what we're working on next]({% link pages/about/new-and-upcoming-features.md %}). diff --git a/docs/pages/about/new-and-upcoming-features.md b/docs/pages/about/new-and-upcoming-features.md new file mode 100644 index 0000000..c191915 --- /dev/null +++ b/docs/pages/about/new-and-upcoming-features.md @@ -0,0 +1,48 @@ +--- +# Feel free to add content and custom Front Matter to this file. +# To modify the layout, see https://jekyllrb.com/docs/themes/#overriding-theme-defaults + +layout: page +title: New and upcoming features +parent: About +nav_order: 2 +permalink: /about/new-and-upcoming-features +redirect_from: /features/roadmap +redirect_from: /about/roadmap + +--- + +This page shows the latest updates to NHS Notify and what we plan to work on next. + +This information is a guide. It does not cover everything we do and some things may change. + +You can [contact us]({% link pages/support/support.md %}) if you: + +- have questions about our latest features and upcoming plans +- want to get involved in user research +- have suggestions for new features + +## Latest features and updates + +- Enabled users to send text message notifications to prompt recipients to read their messages in the NHS App +- Provided real-time message statuses so users can check if messages have been successfully delivered (consider removing this) +- Enabled users to create and manage their own message templates +- Enabled multiple users to access the same service account so teams can manage work at the same time +- Let users provide alternative contact details in approved circumstances +- Introduced more choice for routing plan fallback timings (1 to 72 hours), giving users more flexibility to match message urgency + +## What we're working on now + +- Improving the speed of onboarding new users and providing clearer updates +- Increasing capacity and reliability of letter printing by adding new print suppliers +- Allowing users to manage their own routing plans from a list of standard options +- Improving letter template editing and proofing capabilities within the web interface +- Alpha testing how secondary care providers can send message content from letters as digital messages using the NHS App + +## What we'll do later + +- Introduce 2-way messaging between patients and clinicians through the NHS App +- Categorise messages by type to help identify types of messages sent and to report outcomes of different types of messages +- Enable users to send email notifications for recipients who have not read their messages in the NHS App +- Develop a more effective approach to reasonable and written language adjustments by using NHS patient flags and data from Patient Data Manager +- Introduce 2-way messaging between senders and recipients using text messages diff --git a/docs/pages/about/roadmap.md b/docs/pages/about/roadmap.md deleted file mode 100644 index 7e36353..0000000 --- a/docs/pages/about/roadmap.md +++ /dev/null @@ -1,55 +0,0 @@ ---- -# Feel free to add content and custom Front Matter to this file. -# To modify the layout, see https://jekyllrb.com/docs/themes/#overriding-theme-defaults - -layout: page -title: Roadmap -parent: About -nav_order: 2 -permalink: /about/roadmap -redirect_from: /features/roadmap ---- - -The NHS Notify roadmap shows what we’re working on and some of the things we’ve done. - -The roadmap is only a guide. It does not cover everything we do, and some things may change. - -You can [contact us]({% link pages/support/support.md %}) if you: - -- have questions about the roadmap -- want to get involved in user research -- have suggestions for new features - -## Things we're working on now - -- Let users provide alternative contact details in certain approved circumstances -- Improve onboarding for new users -- Increase print capacity and resilience by bringing in an additional supplier -- Let users create and manage their own templates -- Fix accessibility issues in the upcoming 'create and submit a template' interface -- Provide real-time message statuses to show whether messages have been successfully delivered -- Show users which recipients have NHS App accounts and notifications enabled -- Let users subscribe to more detailed NHS APP message statuses - -## Things we'll do later - -- Let users manage their own routing plans -- Standardise letter printing using PDFs -- Improve how we validate postal addresses -- Develop more efficient onboarding processes -- Provide more granular message statuses for all channels -- Increase capacity for traffic from multiple users -- Enable letters sent to recipients to be shared to GP medical records -- Launch a real-time reporting dashboard - -## Things we've done - -- Let users send direct, one-to-one messages to recipients to enable more organisations and services to use NHS Notify -- Provided message statuses for single messages through the API, allowing users to build their own reporting solutions and see how their messages are performing -- Let users customise the text message sender name and the email address that messages are sent from, improving engagement and trust from recipients as they can verify who is messaging them -- Let users set up reply-to email address to enable recipients to respond to messages where needed -- Implemented a process to improve the accuracy of patient data in the Personal Demographics Service, increasing the reliability and effectiveness of messages -- Explored Rich Communication Services (RCS) messages as a new message channel, with the aim to reduce costs of longer text messages -- Let users send free-text NHS App messages without the need for templates, making it more efficient to message recipients on a one-to-one basis -- Let users have multiple, simultaneous campaigns so they can message recipients about different subjects while another campaign is still running -- Reformatted NHS numbers on printed letters to conform to NHS style guidelines diff --git a/docs/pages/footer/accessibility.md b/docs/pages/footer/accessibility.md index 5c19cc8..2e7520c 100644 --- a/docs/pages/footer/accessibility.md +++ b/docs/pages/footer/accessibility.md @@ -56,7 +56,7 @@ Autocomplete is turned off by default because the text a user enters into ‘cre ## What we're doing to improve accessibility -Our [roadmap]({% link pages/about/roadmap.md %}) shows how and when we plan to improve accessibility on this website. +Our [new and upcoming features]({% link pages/about/new-and-upcoming-features.md %}) show how and when we plan to improve accessibility on this website. ## Preparation of this accessibility statement diff --git a/docs/pages/using-nhs-notify/(test)transactional-messaging.md b/docs/pages/using-nhs-notify/(test)transactional-messaging.md index 47d1d91..8e6be5c 100644 --- a/docs/pages/using-nhs-notify/(test)transactional-messaging.md +++ b/docs/pages/using-nhs-notify/(test)transactional-messaging.md @@ -43,4 +43,4 @@ You cannot send transactional messages to recipients with: ## See what's next for NHS Notify -If you're thinking of using NHS Notify for transactional messages but cannot find the features you need, [read our roadmap to find out what we're working on next]({% link pages/about/roadmap.md %}). +If you're thinking of using NHS Notify for transactional messages but cannot find the features you need, read about our [new and upcoming features to find out what we're working on next]({% link pages/about/new-and-upcoming-features.md %}).