NethVoice: Contact search results are inconsistent between NethVoice CTI and NethLink

[tonyco97]

Steps to reproduce

• Add multiple contacts to the phonebook, including contacts associated with a company.
• Open the contact search in NethVoice CTI.
• Search for a contact by name, surname, phone number, or company name.
• Perform the same search in NethLink.
• Compare the order of the results and the information displayed for each contact.

Expected behavior

Search results should be consistent between NethVoice CTI and NethLink.

In particular:

• contacts should be sorted using the same ordering criteria;
• the company associated with a contact should also be displayed in NethLink;
• searches by company name should return the related contacts consistently.

Actual behavior

The contact search results displayed in NethLink are ordered differently from those displayed in NethVoice CTI.

Furthermore, NethVoice CTI displays the company information associated with a contact, while NethLink only displays the contact name and phone number.

This makes it difficult to distinguish contacts with similar names and produces inconsistent search results between the two applications.

Components

• NethVoice CTI
• NethLink