diff --git a/advanced-support.mdx b/advanced-support.mdx
index f1a32be04..ae6bdc527 100644
--- a/advanced-support.mdx
+++ b/advanced-support.mdx
@@ -11,7 +11,7 @@ Mintlify offers three support tiers. The right tier depends on the level of comm
 | | Standard | Advanced Slack | Dedicated CSM |
 |---|---|---|---|
 | **Tier** | 1 (included) | 2 (add-on) | 3 (add-on) |
-| **How issues reach us** | Email or dashboard | AI routing | CSM escalates manually |
+| **How issues reach us** | Email or dashboard | AI routing from Slack | CSM escalates from Slack |
 | **Response time targets** | Best effort | P0–P3 | P0–P3 |
 | **Named contact** | No | No | Yes |
 | **Monthly check-ins** | No | No | Yes |