From a26ebb69a40aef32ba4fc812e51be525d577adb7 Mon Sep 17 00:00:00 2001 From: dino475 Date: Sun, 14 Jun 2026 14:12:17 -0700 Subject: [PATCH] Update comparison table: clarify Slack as the source for AI routing and CSM escalation Co-Authored-By: Claude Sonnet 4.6 --- advanced-support.mdx | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/advanced-support.mdx b/advanced-support.mdx index f1a32be04..ae6bdc527 100644 --- a/advanced-support.mdx +++ b/advanced-support.mdx @@ -11,7 +11,7 @@ Mintlify offers three support tiers. The right tier depends on the level of comm | | Standard | Advanced Slack | Dedicated CSM | |---|---|---|---| | **Tier** | 1 (included) | 2 (add-on) | 3 (add-on) | -| **How issues reach us** | Email or dashboard | AI routing | CSM escalates manually | +| **How issues reach us** | Email or dashboard | AI routing from Slack | CSM escalates from Slack | | **Response time targets** | Best effort | P0–P3 | P0–P3 | | **Named contact** | No | No | Yes | | **Monthly check-ins** | No | No | Yes |