diff --git a/modules/virt-support-create-jira-issue.adoc b/modules/virt-support-create-jira-issue.adoc
index 171d8666eb09..bfb230a2265e 100644
--- a/modules/virt-support-create-jira-issue.adoc
+++ b/modules/virt-support-create-jira-issue.adoc
@@ -7,29 +7,33 @@
 = Creating a Jira issue
 
 [role="_abstract"]
-To report an issue with your environment to Red{nbsp}Hat Support, create a Jira issue in the {VirtProductName} (CNV) Jira project.
+To report an issue with your environment to Red{nbsp}Hat Support,
+use the Red Hat Issue Router (RHIR), which is available in the Customer Portal Labs.
+You can also log in directly to your Red Hat Jira account and submit a Jira issue by filling out the form on the Create Issue page.
 
 .Procedure
 
-. Log in to Red Hat Atlassian Jira.
+. Log in to Red{nbsp}Hat Atlassian Jira.
 
-. Access the *Create Issue* page.
+. Access the RHIR.
 
-. Select {VirtProductName} (CNV) as the *Project*.
+. In the list of all {VirtProductName} components, find the component for which you want to report an issue.
 
-. Select *Bug* as the *Issue Type*.
+. Click the *Report a bug* link of the component.
 
-. Click *Next*.
+. On the *Create issue* page, fill out the form:
 
-. Complete the *Summary* and *Description* fields. In the *Description* field, include a detailed description of the issue.
+.. Complete the *Summary* and *Description* fields. In the *Description* field, include a detailed description of the issue.
 
-. Submit any collected troubleshooting information. 
+.. Submit any collected troubleshooting information:
 
-.. Add any textual troubleshooting information, such as command outputs, in the *Description* field.
-.. Add troubleshooting files using the *Attachment* field.
+... Add any textual troubleshooting information, such as command outputs, in the *Description* field.
+... Add troubleshooting files using the *Attachment* field.
 
-. Select the appropriate component from *Components*.
-
-. Click *Create*.
+. Click *Create* at the bottom of the page.
 
 . Review the details of the bug you created.
+
+
+
+
diff --git a/virt/support/virt-support-overview.adoc b/virt/support/virt-support-overview.adoc
index 55cb03a80273..2ccc5314e38b 100644
--- a/virt/support/virt-support-overview.adoc
+++ b/virt/support/virt-support-overview.adoc
@@ -28,5 +28,7 @@ include::modules/virt-support-web-console-monitoring.adoc[leveloffset=+1]
 ifndef::openshift-rosa,openshift-dedicated,openshift-rosa-hcp[]
 * xref:../../virt/support/virt-collecting-virt-data.adoc#virt-collecting-data-about-your-environment_virt-collecting-virt-data[Collecting data about your environment]
 * xref:../../virt/support/virt-collecting-virt-data.adoc#virt-using-virt-must-gather_virt-collecting-virt-data[Using the `must-gather` tool for {VirtProductName}]
-* xref:../../virt/support/virt-collecting-virt-data.adoc#virt-collecting-data-about-vms_virt-collecting-virt-data[Collecting data about virtual machines]
+* link:https://access.redhat.com/labs/rhir/?product=cnv[Red{nbsp}Hat Issue Router]
+* link:https://redhat.atlassian.net/jira[Red{nbsp}Hat Jira account]
+* link:https://redhat.atlassian.net/secure/CreateIssueDetails%21init.jspa?priority=10200&summary=%5BDoc%5D&pid=10270&issuetype=10016&components=12333768[Create issue]
 endif::openshift-rosa,openshift-dedicated,openshift-rosa-hcp[]
\ No newline at end of file