From 0194835bd6a892b2f1239c3b9532525a8ee755d0 Mon Sep 17 00:00:00 2001 From: Sasha Beskin Date: Thu, 11 Jun 2026 20:19:50 +0300 Subject: [PATCH 1/2] CNV_87848 --- modules/virt-support-create-jira-issue.adoc | 35 ++++++++++++++++++--- virt/support/virt-support-overview.adoc | 4 ++- 2 files changed, 33 insertions(+), 6 deletions(-) diff --git a/modules/virt-support-create-jira-issue.adoc b/modules/virt-support-create-jira-issue.adoc index 171d8666eb09..edc18056abb7 100644 --- a/modules/virt-support-create-jira-issue.adoc +++ b/modules/virt-support-create-jira-issue.adoc @@ -7,17 +7,42 @@ = Creating a Jira issue [role="_abstract"] -To report an issue with your environment to Red{nbsp}Hat Support, create a Jira issue in the {VirtProductName} (CNV) Jira project. +To report an issue with your environment to Red{nbsp}Hat Support, +use the Red Hat Issue Router (RHIR), which is available in the Customer Portal Labs. +You can also log in directly to your Red Hat Jira account and submit a Jira issue by filling out the form on the Create Issue page. .Procedure -. Log in to Red Hat Atlassian Jira. +. Log in to Red{nbsp}Hat Atlassian Jira. -. Access the *Create Issue* page. +. Access the RHIR. -. Select {VirtProductName} (CNV) as the *Project*. +. In the list of all {VirtProductName} components, find the component for which you want to report an issue. -. Select *Bug* as the *Issue Type*. +. Click the *Report a bug* link of the component. + +. On the *Create issue* page, fill out the required fields: + +.. Complete the *Summary* and *Description* fields. In the *Description* field, include a detailed description of the issue. + +.. Submit any collected troubleshooting information: + +... Add any textual troubleshooting information, such as command outputs, in the *Description* field. +... Add troubleshooting files using the *Attachment* field. + +. Click *Create* at the bottom of the page. + +. Review the details of the bug you created. + + + + +//prev +Access the *Create Issue* page. + +Select {VirtProductName} (CNV) as the *Project*. + +Select *Bug* as the *Issue Type*. . Click *Next*. diff --git a/virt/support/virt-support-overview.adoc b/virt/support/virt-support-overview.adoc index 55cb03a80273..2ccc5314e38b 100644 --- a/virt/support/virt-support-overview.adoc +++ b/virt/support/virt-support-overview.adoc @@ -28,5 +28,7 @@ include::modules/virt-support-web-console-monitoring.adoc[leveloffset=+1] ifndef::openshift-rosa,openshift-dedicated,openshift-rosa-hcp[] * xref:../../virt/support/virt-collecting-virt-data.adoc#virt-collecting-data-about-your-environment_virt-collecting-virt-data[Collecting data about your environment] * xref:../../virt/support/virt-collecting-virt-data.adoc#virt-using-virt-must-gather_virt-collecting-virt-data[Using the `must-gather` tool for {VirtProductName}] -* xref:../../virt/support/virt-collecting-virt-data.adoc#virt-collecting-data-about-vms_virt-collecting-virt-data[Collecting data about virtual machines] +* link:https://access.redhat.com/labs/rhir/?product=cnv[Red{nbsp}Hat Issue Router] +* link:https://redhat.atlassian.net/jira[Red{nbsp}Hat Jira account] +* link:https://redhat.atlassian.net/secure/CreateIssueDetails%21init.jspa?priority=10200&summary=%5BDoc%5D&pid=10270&issuetype=10016&components=12333768[Create issue] endif::openshift-rosa,openshift-dedicated,openshift-rosa-hcp[] \ No newline at end of file From 8fdf4c522d3d8db2cc6608c372c1f3e5cd7098cd Mon Sep 17 00:00:00 2001 From: Sasha Beskin Date: Fri, 12 Jun 2026 15:24:46 +0300 Subject: [PATCH 2/2] CNV_87848 --- modules/virt-support-create-jira-issue.adoc | 23 +-------------------- 1 file changed, 1 insertion(+), 22 deletions(-) diff --git a/modules/virt-support-create-jira-issue.adoc b/modules/virt-support-create-jira-issue.adoc index edc18056abb7..bfb230a2265e 100644 --- a/modules/virt-support-create-jira-issue.adoc +++ b/modules/virt-support-create-jira-issue.adoc @@ -21,7 +21,7 @@ You can also log in directly to your Red Hat Jira account and submit a Jira issu . Click the *Report a bug* link of the component. -. On the *Create issue* page, fill out the required fields: +. On the *Create issue* page, fill out the form: .. Complete the *Summary* and *Description* fields. In the *Description* field, include a detailed description of the issue. @@ -37,24 +37,3 @@ You can also log in directly to your Red Hat Jira account and submit a Jira issu -//prev -Access the *Create Issue* page. - -Select {VirtProductName} (CNV) as the *Project*. - -Select *Bug* as the *Issue Type*. - -. Click *Next*. - -. Complete the *Summary* and *Description* fields. In the *Description* field, include a detailed description of the issue. - -. Submit any collected troubleshooting information. - -.. Add any textual troubleshooting information, such as command outputs, in the *Description* field. -.. Add troubleshooting files using the *Attachment* field. - -. Select the appropriate component from *Components*. - -. Click *Create*. - -. Review the details of the bug you created.