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\"https://xxxxx.service-now.com/api/now/\"\n\nswitch ($timeFrame) {\n \"last1Hour\" { $TimeQuery = \"RELATIVEGT@hour@ago@1\" }\n \"last12Hours\" { $TimeQuery = \"RELATIVEGE@hour@ago@12\"}\n \"last24Hours\" { $TimeQuery = \"RELATIVEGT@hour@ago@24\" }\n \"last7Days\" { $TimeQuery = \"RELATIVEGT@dayofweek@ago@7\" }\n \"last30Days\" { $TimeQuery = \"RELATIVEGT@dayofweek@ago@30\" }\n \"last3Months\" { $TimeQuery = \"RELATIVEGT@month@ago@3\" }\n \"last6Months\" { $TimeQuery = \"RELATIVEGT@month@ago@6\" }\n \"last12Months\" { $TimeQuery = \"RELATIVEGT@month@ago@12\" }\n}\n\n# Query returns the fields (number, sys_created_on & assignment_group) for all incidents created in the last 90days (defined by sys_created_onRELATIVEGE@dayofweek@ago@90)\n$SNOWQuery = $BaseUrl+\"table/incident?sysparm_query=assignment_group.name=ASA^sys_created_on\"+$TimeQuery+\"&sysparm_display_value=true&sysparm_fields=number%2C%20sys_created_on%2C%20priority\"\n\n$Connection = Invoke-RestMethod -Method GET -Uri $SNOWQuery -TimeoutSec 100 -Headers $headers\n$Response = $Connection.result\n$Results = @()\n\n# Extract the default Date/Time formatting from the local computer's \"Culture\" settings, and then create the format to use when parsing the date/time information pull from AD.\n$CultureDateTimeFormat = (Get-Culture).DateTimeFormat\n$DateFormat = $CultureDateTimeFormat.ShortDatePattern\n$TimeFormat = $CultureDateTimeFormat.LongTimePattern\n$DateTimeFormat = \"$DateFormat $TimeFormat\"\n\nForEach ($item in $Response) {\n $v = $item.number\n $g = $item.priority\n $d = Convert-DateEuropeToUS($item.sys_created_on)\n \n\n $obj = New-Object PSObject\n $obj | Add-Member -type Noteproperty -name Value -value $v\n $obj | Add-Member -type Noteproperty -name Created_On -value $d \n $obj | Add-Member -type Noteproperty -name Priority -value $g\n $Results += $obj\n }\n\n$Final = $Results | Group-Object -Property Created_On, Priority |\n Select-Object @{n='Date'; e={[datetime]::Parse($_.Values[0]) }},\n @{n='Name'; e={$_.Values[1] }}, Count\n\n$Final | Select Date, Name, Count\n\n\n", + "__signed": { + "payload": { + "scriptTimeoutSecs": 54, + "scriptIntervalSecs": 56, + "runAsIdentity": "Default", + "_security": "signing", + "dataType": "object", + "columnOverrides": { + "timestamp": "Date", + "value": "Count", + "grouping": "Name" + }, + "split": false, + "profile": "ServiceNow", + "script": "$BaseUrl = \"https://xxxxx.service-now.com/api/now/\"\n\nswitch ($timeFrame) {\n \"last1Hour\" { $TimeQuery = \"RELATIVEGT@hour@ago@1\" }\n \"last12Hours\" { $TimeQuery = \"RELATIVEGE@hour@ago@12\"}\n \"last24Hours\" { $TimeQuery = \"RELATIVEGT@hour@ago@24\" }\n \"last7Days\" { $TimeQuery = \"RELATIVEGT@dayofweek@ago@7\" }\n \"last30Days\" { $TimeQuery = \"RELATIVEGT@dayofweek@ago@30\" }\n \"last3Months\" { $TimeQuery = \"RELATIVEGT@month@ago@3\" }\n \"last6Months\" { $TimeQuery = \"RELATIVEGT@month@ago@6\" }\n \"last12Months\" { $TimeQuery = \"RELATIVEGT@month@ago@12\" }\n}\n\n# Query returns the fields (number, sys_created_on & assignment_group) for all incidents created in the last 90days (defined by sys_created_onRELATIVEGE@dayofweek@ago@90)\n$SNOWQuery = $BaseUrl+\"table/incident?sysparm_query=assignment_group.name=ASA^sys_created_on\"+$TimeQuery+\"&sysparm_display_value=true&sysparm_fields=number%2C%20sys_created_on%2C%20priority\"\n\n$Connection = Invoke-RestMethod -Method GET -Uri $SNOWQuery -TimeoutSec 100 -Headers $headers\n$Response = $Connection.result\n$Results = @()\n\n# Extract the default Date/Time formatting from the local computer's \"Culture\" settings, and then create the format to use when parsing the date/time information pull from AD.\n$CultureDateTimeFormat = (Get-Culture).DateTimeFormat\n$DateFormat = $CultureDateTimeFormat.ShortDatePattern\n$TimeFormat = $CultureDateTimeFormat.LongTimePattern\n$DateTimeFormat = \"$DateFormat $TimeFormat\"\n\nForEach ($item in $Response) {\n $v = $item.number\n $g = $item.priority\n $d = Convert-DateEuropeToUS($item.sys_created_on)\n \n\n $obj = New-Object PSObject\n $obj | Add-Member -type Noteproperty -name Value -value $v\n $obj | Add-Member -type Noteproperty -name Created_On -value $d \n $obj | Add-Member -type Noteproperty -name Priority -value $g\n $Results += $obj\n }\n\n$Final = $Results | Group-Object -Property Created_On, Priority |\n Select-Object @{n='Date'; e={[datetime]::Parse($_.Values[0]) }},\n @{n='Name'; e={$_.Values[1] }}, Count\n\n$Final | Select Date, Name, Count\n\n\n" + }, + "signature": "1626c03371b3ad8482e55e4395f4f79e74b491e448c727138f527c0f53a63a797d2d79e8ee00d8e708d6759bef7666e3+1638364948144" + } + }, + "display": { + "range": "zero-fit", + "height": 214, + "label": "custom", + "showKey": true, + "customLabel": "{{displayName}}", + "rangemin": "", + "rangemax": "" + } + }, + "description": "Page Time Frame", + "title": "Incidents assigned to ASA" + } + ] + } + ] + }, + { + "contents": [ + { + "_type": "layout/list", + "contents": [ + { + "_type": "tile/powershell-as-linegraph", + "config": { + "context": { + "sign": "true" + }, + "source": { + "scriptTimeoutSecs": 54, + "scriptIntervalSecs": 56, + "runAsIdentity": "Default", + "_security": "signing", + "dataType": "object", + "columnOverrides": { + "timestamp": "Date", + "value": "Count", + "grouping": "Name" + }, + "split": false, + "profile": "ServiceNow", + "script": "\n\nswitch ($timeFrame) {\n \"last1Hour\" { $TimeQuery = \"RELATIVEGT@hour@ago@1\" }\n \"last12Hours\" { $TimeQuery = \"RELATIVEGE@hour@ago@12\"}\n \"last24Hours\" { $TimeQuery = \"RELATIVEGT@hour@ago@24\" }\n \"last7Days\" { $TimeQuery = \"RELATIVEGT@dayofweek@ago@7\" }\n \"last30Days\" { $TimeQuery = \"RELATIVEGT@dayofweek@ago@30\" }\n \"last3Months\" { $TimeQuery = \"RELATIVEGT@month@ago@3\" }\n \"last6Months\" { $TimeQuery = \"RELATIVEGT@month@ago@6\" }\n \"last12Months\" { $TimeQuery = \"RELATIVEGT@month@ago@12\" }\n}\n\n# Query returns the fields (number, sys_created_on & assignment_group) for all incidents created in the last 90days (defined by sys_created_onRELATIVEGE@dayofweek@ago@90)\n$SNOWQuery = $BaseUrl+\"table/sc_request?sysparm_query=assignment_group.name=ASA^sys_created_on\"+$TimeQuery+\"&sysparm_display_value=true&sysparm_fields=number%2C%20sys_created_on%2C%20priority\"\n\n$Connection = Invoke-RestMethod -Method GET -Uri $SNOWQuery -TimeoutSec 100 -Headers $headers\n$Response = $Connection.result\n$Results = @()\n\n# Extract the default Date/Time formatting from the local computer's \"Culture\" settings, and then create the format to use when parsing the date/time information pull from AD.\n$CultureDateTimeFormat = (Get-Culture).DateTimeFormat\n$DateFormat = $CultureDateTimeFormat.ShortDatePattern\n$TimeFormat = $CultureDateTimeFormat.LongTimePattern\n$DateTimeFormat = \"$DateFormat $TimeFormat\"\n\nForEach ($item in $Response) {\n $v = $item.number\n $g = $item.priority\n $d = Convert-DateEuropeToUS($item.sys_created_on)\n \n\n $obj = New-Object PSObject\n $obj | Add-Member -type Noteproperty -name Value -value $v\n $obj | Add-Member -type Noteproperty -name Created_On -value $d \n $obj | Add-Member -type Noteproperty -name Priority -value $g\n $Results += $obj\n }\n\n$Final = $Results | Group-Object -Property Created_On, Priority |\n Select-Object @{n='Date'; e={[datetime]::Parse($_.Values[0]) }},\n @{n='Name'; e={$_.Values[1] }}, Count\n\n$Final | Select Date, Name, Count\n\n\n", + "__signed": { + "payload": { + "scriptTimeoutSecs": 54, + "scriptIntervalSecs": 56, + "runAsIdentity": "Default", + "_security": "signing", + "dataType": "object", + "columnOverrides": { + "timestamp": "Date", + "value": "Count", + "grouping": "Name" + }, + "split": false, + "profile": "ServiceNow", + "script": "\n\nswitch ($timeFrame) {\n \"last1Hour\" { $TimeQuery = \"RELATIVEGT@hour@ago@1\" }\n \"last12Hours\" { $TimeQuery = \"RELATIVEGE@hour@ago@12\"}\n \"last24Hours\" { $TimeQuery = \"RELATIVEGT@hour@ago@24\" }\n \"last7Days\" { $TimeQuery = \"RELATIVEGT@dayofweek@ago@7\" }\n \"last30Days\" { $TimeQuery = \"RELATIVEGT@dayofweek@ago@30\" }\n \"last3Months\" { $TimeQuery = \"RELATIVEGT@month@ago@3\" }\n \"last6Months\" { $TimeQuery = \"RELATIVEGT@month@ago@6\" }\n \"last12Months\" { $TimeQuery = \"RELATIVEGT@month@ago@12\" }\n}\n\n# Query returns the fields (number, sys_created_on & assignment_group) for all incidents created in the last 90days (defined by sys_created_onRELATIVEGE@dayofweek@ago@90)\n$SNOWQuery = $BaseUrl+\"table/sc_request?sysparm_query=assignment_group.name=ASA^sys_created_on\"+$TimeQuery+\"&sysparm_display_value=true&sysparm_fields=number%2C%20sys_created_on%2C%20priority\"\n\n$Connection = Invoke-RestMethod -Method GET -Uri $SNOWQuery -TimeoutSec 100 -Headers $headers\n$Response = $Connection.result\n$Results = @()\n\n# Extract the default Date/Time formatting from the local computer's \"Culture\" settings, and then create the format to use when parsing the date/time information pull from AD.\n$CultureDateTimeFormat = (Get-Culture).DateTimeFormat\n$DateFormat = $CultureDateTimeFormat.ShortDatePattern\n$TimeFormat = $CultureDateTimeFormat.LongTimePattern\n$DateTimeFormat = \"$DateFormat $TimeFormat\"\n\nForEach ($item in $Response) {\n $v = $item.number\n $g = $item.priority\n $d = Convert-DateEuropeToUS($item.sys_created_on)\n \n\n $obj = New-Object PSObject\n $obj | Add-Member -type Noteproperty -name Value -value $v\n $obj | Add-Member -type Noteproperty -name Created_On -value $d \n $obj | Add-Member -type Noteproperty -name Priority -value $g\n $Results += $obj\n }\n\n$Final = $Results | Group-Object -Property Created_On, Priority |\n Select-Object @{n='Date'; e={[datetime]::Parse($_.Values[0]) }},\n @{n='Name'; e={$_.Values[1] }}, Count\n\n$Final | Select Date, Name, Count\n\n\n" + }, + "signature": "54c77017d13ffbb3997c6202486aa55c958917c8f6e6ab02d45b05da159fb31dd796b307d900e2ebc0012cb7c09a9a66+1638364948144" + } + }, + "display": { + "range": "zero-fit", + "height": 200, + "label": "custom", + "showKey": true, + "customLabel": "{{displayName}}" + } + }, + "description": "Page Time Frame", + "title": "Requests assigned to ASA" + } + ] + } + ], + "width": 50 + } + ] + } + ] + }, + "derivedFrom": "00000000-0000-0000-0000-000000000000", + "draft": false, + "timeframe": "last30days", + "actions": [] +} \ No newline at end of file diff --git a/servicenow/ServiceNowIncidents.ps1 b/servicenow/ServiceNowIncidents.ps1 new file mode 100644 index 0000000..450a07e --- /dev/null +++ b/servicenow/ServiceNowIncidents.ps1 @@ -0,0 +1,38 @@ +#Page time frame query +switch ($timeFrame) { + "last1Hour" { $TimeQuery = "RELATIVEGT@hour@ago@1" } + "last12Hours" { $TimeQuery = "RELATIVEGE@hour@ago@12"} + "last24Hours" { $TimeQuery = "RELATIVEGT@hour@ago@24" } + "last7Days" { $TimeQuery = "RELATIVEGT@dayofweek@ago@7" } + "last30Days" { $TimeQuery = "RELATIVEGT@dayofweek@ago@30" } + "last3Months" { $TimeQuery = "RELATIVEGT@month@ago@3" } + "last6Months" { $TimeQuery = "RELATIVEGT@month@ago@6" } + "last12Months" { $TimeQuery = "RELATIVEGT@month@ago@12" } +} + +# Query returns the fields (number, sys_created_on & assignment_group) for all incidents created in the last xx days based on the page time frame +$SNOWQuery = $BaseUrl+"table/incident?sysparm_query=assignment_group.name=ASA^sys_created_on"+$TimeQuery+"&sysparm_display_value=true&sysparm_fields=number%2C%20sys_created_on%2C%20priority" + +$Connection = Invoke-RestMethod -Method GET -Uri $SNOWQuery -TimeoutSec 100 -Headers $headers +$Response = $Connection.result +$Results = @() +ForEach ($item in $Response) { + $v = $item.number + $g = $item.priority + $d = Convert-DateEuropeToUS($item.sys_created_on) + + + $obj = New-Object PSObject + $obj | Add-Member -type Noteproperty -name Value -value $v + $obj | Add-Member -type Noteproperty -name Created_On -value $d + $obj | Add-Member -type Noteproperty -name Priority -value $g + $Results += $obj + } + +$Final = $Results | Group-Object -Property Created_On, Priority | + Select-Object @{n='Date'; e={[datetime]::Parse($_.Values[0]) }}, + @{n='Name'; e={$_.Values[1] }}, Count + +$Final | Select Date, Name, Count + + diff --git a/servicenow/images/LineGraphTimeFrame.png b/servicenow/images/LineGraphTimeFrame.png new file mode 100644 index 0000000..6a76d04 Binary files /dev/null and b/servicenow/images/LineGraphTimeFrame.png differ diff --git a/servicenow/images/PowershellProfile.png b/servicenow/images/PowershellProfile.png new file mode 100644 index 0000000..2abf117 Binary files /dev/null and b/servicenow/images/PowershellProfile.png differ diff --git a/servicenow/images/ServiceNow-PowerShell-Profile.png b/servicenow/images/ServiceNow-PowerShell-Profile.png new file mode 100644 index 0000000..411c2ac Binary files /dev/null and b/servicenow/images/ServiceNow-PowerShell-Profile.png differ diff --git a/servicenow/images/ServiceNow-WebAPI.png b/servicenow/images/ServiceNow-WebAPI.png new file mode 100644 index 0000000..c4fa554 Binary files /dev/null and b/servicenow/images/ServiceNow-WebAPI.png differ diff --git a/servicenow/images/ServiceNowBoad-WebAPI-Query.png b/servicenow/images/ServiceNowBoad-WebAPI-Query.png new file mode 100644 index 0000000..524594c Binary files /dev/null and b/servicenow/images/ServiceNowBoad-WebAPI-Query.png differ diff --git a/servicenow/images/ServiceNowBoad-WebAPI.png b/servicenow/images/ServiceNowBoad-WebAPI.png new file mode 100644 index 0000000..96290bd Binary files /dev/null and b/servicenow/images/ServiceNowBoad-WebAPI.png differ diff --git a/servicenow/images/ServiceNowBoad.png b/servicenow/images/ServiceNowBoad.png new file mode 100644 index 0000000..40b42b8 Binary files /dev/null and b/servicenow/images/ServiceNowBoad.png differ diff --git a/servicenow/images/ServiceNowQuery.png b/servicenow/images/ServiceNowQuery.png new file mode 100644 index 0000000..a99c7cd Binary files /dev/null and b/servicenow/images/ServiceNowQuery.png differ diff --git a/servicenow/readme.md b/servicenow/readme.md new file mode 100644 index 0000000..3159584 --- /dev/null +++ b/servicenow/readme.md @@ -0,0 +1,69 @@ +# ServiceNow Board +This is a SquaredUp Dashboard that computes WebAPI for ServiceNow and PowerShell to query ServiceNow API. + +In our continous improvement to have a "Single Pane of Glass" entry point, we created some ServiceNow Dashboards per teams to have a quick view of current Incidents / Requests / Changes / Problems. + +![screenshot](images/ServiceNowBoad.png) + + +## How to use this dashboard + +### Setup a PowerShell Profile +- Navigate to System > PowerShell +- Create new "ServiceNow" Profile as per below + +![screenshot](images/ServiceNow-PowerShell-Profile.png) + +` $User = 'ServiceNowUser'` +` $Pass = 'Password'` +` $Headers = @{Authorization = 'Basic ' + [Convert]::ToBase64String([Text.Encoding]::ASCII.GetBytes(("{0}:{1}" -f $user, $pass)))}` +` $Content = 'application/json';` +` $Body = @{};` + +` $BaseUrl = "https://.service-now.com/api/now/"` + +> **NOTE:** The function PowerShell **"Convert-DateEuropeToUS"** might not be needed. We have our ServiceNow instance in Europe but our SquaredUp Server in the US. + + +### Setup a ServiceNow API Integration + +Check out the [How To Setup Web API Tile with ServiceNow](https://support.squaredup.com/hc/en-us/articles/4406616264721-How-to-use-the-Web-API-tile-with-ServiceNow) + +![screenshot](images/ServiceNow-WebAPI.png) + +> **NOTE:** You can name it **"ServiceNow - Prod"** to ease the JSON copy/paste :) + + +### Setup the dashboard +- Copy the JSON code from [ServiceNow-Board.json](ServiceNow-Board.json) +- Create a new dashboard, select the on the top right and paste the content of the .json and click **Apply Changes**. + +### Update WebAPI Tiles + +- For each WebAPI tiles you might need to adapt your ServiceNow Queries. In that example I'm retrieving only Incidents and Requests for one specifc group. +- Replace "table/incident" with : + +`table/sc_request` --> Requests +`table/change_request` --> Changes +`table/problem` --> Problems +`table/cmdb_ci_hyper_v_instance` --> VMs +etc... + +![screenshot](images/ServiceNowBoad-WebAPI-Query.png) + +### Update PowerShell Tiles + +- Select the ServiceNow profile created earlier + +![screenshot](images/PowershellProfile.png) + +- Update the SNOWQuery in the [ServiceNowIncidents.ps1](ServiceNowIncidents.ps1) based on your needs. *Thanks to SquaredUp support for helping me with the PowerShell!* + +![screenshot](images/ServiceNowQuery.png) + +- Once all the tiles are working per your needs, click **Publish** and you're done! + + +> **NOTE:** PowerShell Line graph are Page Time frame based ! + +![screenshot](images/LineGraphTimeFrame.png)