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Adding MS Teams alongside Slack #35344

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Adding MS Teams alongside Slack
ramen-yuta Mar 17, 2026
4b38a5b
Update content/en/account_management/billing/incident_response.md
ramen-yuta Mar 17, 2026
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4 changes: 2 additions & 2 deletions content/en/account_management/billing/incident_response.md
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Expand Up @@ -40,11 +40,11 @@ In the On-Call product, a user does not need a seat to view existing pages, esca
A user needs an **Incident Management seat** if they perform any of the following actions. These actions require a seat whether they are performed in the Datadog UI or through integrations such as Microsoft Teams or Slack.
- Modify an incident (for example, update severity)
- Delete an incident
- Add a comment, graph, or link to an incident timeline
- Add a comment, graph, or link directly to an incident timeline
- Assign a task to a user within an incident (the assignee does not need a seat)
- Assign a responder to a user-defined role within an incident (the assignee must have a seat)

In Incident Management, a user does not need a seat to create incidents, view incidents, or join incident channels. Commenting in Slack, including posting messages that sync to the incident timeline, also does not require a seat. Only actions taken through the Datadog app in Slack, such as using action buttons or interacting with @Datadog, trigger a seat requirement.
In Incident Management, a user does not need a seat to create incidents, view incidents, or join incident channels. Commenting in Slack and Microsoft Teams, including posting messages that sync to the incident timeline, also does not require a seat. Only actions taken through Datadog in Slack and Microsoft Teams, such as using action buttons or interacting with @Datadog, trigger a seat requirement.

If your organization has committed to the Incident Response SKU, any user who meets the On-Call or Incident Management criteria can claim or be assigned an **Incident Response seat**.

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