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Fix stuck Concierge thinking indicator on batched Onyx updates#85620

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marcochavezf/612534-fix-stuck-thinking-indicator
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Fix stuck Concierge thinking indicator on batched Onyx updates#85620
marcochavezf wants to merge 1 commit intomainfrom
marcochavezf/612534-fix-stuck-thinking-indicator

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Explanation of Change

When a client misses real-time Pusher events (e.g., tab backgrounded, brief disconnect) and catches up via GetMissingOnyxMessages, Onyx batches the SET and CLEAR merges for the agentZeroProcessingRequestIndicator NVP into a single notification with the final (empty) value. The useAgentZeroStatusIndicator hook never sees the intermediate non-empty server label, so optimisticStartTime is never cleared — the first branch that clears it only fires when hasServerLabel is true, which never happens when the SET+CLEAR are coalesced.

Fix: Track NVP write count via a direct Onyx.connect subscription. When the indicator NVP is written to (even if the final rendered value is empty), increment a version counter. On kickoff, snapshot the counter. The main effect compares versions to detect that the server processed the request, even when React/Onyx batching hides intermediate values.

This is not a timeout hack — it's fixing the state machine to correctly detect server activity that Onyx's merge batching would otherwise hide.

Fixed Issues

$ https://github.com/Expensify/Expensify/issues/612534

Tests

  1. Open a Concierge DM chat
  2. Send a message to trigger the "Concierge is thinking..." indicator
  3. While the indicator is showing, background the tab briefly (simulate missed Pusher events)
  4. Return to the tab — verify the indicator clears once the response arrives
  5. Verify that no errors appear in the JS console

Unit tests added:

  • should clear optimistic state when server SET and CLEAR arrive in the same Onyx batch
  • should clear optimistic state when server CLEAR arrives without a preceding SET being seen

Offline tests

  1. Send a message to Concierge while online
  2. Go offline while "Concierge is thinking..." is shown
  3. Come back online
  4. Verify the indicator clears after reconnection

QA Steps

  1. Open a Concierge DM chat on staging
  2. Send several messages in quick succession to Concierge
  3. Verify the thinking indicator appears and clears correctly after each response
  4. Try backgrounding and foregrounding the tab between messages
  5. Verify the indicator never gets permanently stuck
  6. Verify that no errors appear in the JS console

PR Author Checklist

  • I linked the correct issue in the ### Fixed Issues section above
  • I wrote clear testing steps that cover the changes made in this PR
    • I added steps for local testing in the Tests section
    • I added steps for the expected offline behavior in the Offline steps section
    • I added steps for Staging and/or Production testing in the QA steps section
    • I added steps to cover failure scenarios (i.e. verify an input displays the correct error message if the entered data is not correct)
    • I turned off my network connection and tested it while offline to ensure it matches the expected behavior (i.e. verify the default avatar icon is displayed if app is offline)
    • I tested this PR with a High Traffic account against the staging or production API to ensure there are no regressions (e.g. long loading states that impact usability).
  • I included screenshots or videos for tests on all platforms
  • I ran the tests on all platforms & verified they passed on:
    • Android: Native
    • Android: mWeb Chrome
    • iOS: Native
    • iOS: mWeb Safari
    • MacOS: Chrome / Safari
  • I verified there are no console errors (if there's a console error not related to the PR, report it or open an issue for it to be fixed)
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      • If any non-english text was added/modified, I used JaimeGPT to get English > Spanish translation. I then posted it in #expensify-open-source and it was approved by an internal Expensify engineer. Link to Slack message:
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    • The file has a description of what it does and/or why is needed at the top of the file if the code is not self explanatory
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    • The assets are optimized and compressed (for SVG files, run npm run compress-svg)
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  • If the PR modifies a generic component, I tested and verified that those changes do not break usages of that component in the rest of the App (i.e. if a shared library or component like Avatar is modified, I verified that Avatar is working as expected in all cases)
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  • If a new page is added, I verified it's using the ScrollView component to make it scrollable when more elements are added to the page.
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Screenshots/Videos

Android: Native

N/A - no UI changes, logic-only fix in hook

Android: mWeb Chrome

N/A - no UI changes, logic-only fix in hook

iOS: Native

N/A - no UI changes, logic-only fix in hook

iOS: mWeb Safari

N/A - no UI changes, logic-only fix in hook

MacOS: Chrome / Safari

N/A - no UI changes, logic-only fix in hook

…dates

When a client misses real-time Pusher events and catches up via
GetMissingOnyxMessages, Onyx batches the SET and CLEAR merges into a
single notification with the final (empty) value. The hook never sees
the intermediate non-empty server label, so optimisticStartTime is
never cleared — leaving the indicator stuck permanently.

Fix: track NVP write count via a direct Onyx.connect subscription.
When the indicator NVP is written (even if the final rendered value is
empty), increment a version counter. On kickoff, snapshot the counter.
The effect compares versions to detect server activity that React
batching would otherwise hide.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
@marcochavezf marcochavezf requested review from a team as code owners March 18, 2026 07:45
@melvin-bot melvin-bot bot requested a review from abdulrahuman5196 March 18, 2026 07:45
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@abdulrahuman5196 Please copy/paste the Reviewer Checklist from here into a new comment on this PR and complete it. If you have the K2 extension, you can simply click: [this button]

@melvin-bot melvin-bot bot requested review from trjExpensify and removed request for a team March 18, 2026 07:45
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Comment on lines +107 to +110
// Detect if the server has processed the request since kickoff.
// The NVP version counter increments on every Onyx write to the indicator field,
// including batched writes where intermediate values are coalesced.
const serverProcessedSinceKickoff = nvpVersionRef.current > kickoffNvpVersionRef.current;

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P2 Badge Scope the Onyx write counter to a specific concierge request

kickoffWaitingIndicator() is invoked on every submit (src/pages/inbox/report/ReportActionCompose/ReportActionCompose.tsx:339-340), but this version check only tells us that some write hit reportNameValuePairs_${reportID} after the latest kickoff. If a user sends two Concierge messages in quick succession before the first one finishes, the first request’s later SET/CLEAR batch will make serverProcessedSinceKickoff true and the branch below clears optimisticStartTime, even though the second request is still pending. That regresses the multi-message flow called out in the QA steps by dropping the “Thinking…” indicator until the second request eventually emits its own label.

Useful? React with 👍 / 👎.

@trjExpensify
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PR doesn’t have any new product considerations as a code clean-up PR. Unassigning and unsubscribing myself.

@trjExpensify trjExpensify removed their request for review March 18, 2026 16:26
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