NHSDigital · emmagifford · Dec 3, 2025 · Dec 3, 2025
@@ -12,6 +12,6 @@ section: Accessing NHS Notify
 
 NHS England organisations and services can integrate the NHS Notify API with their web applications or back office systems.
 
-[Read our API documentation (opens in a new tab)](https://digital.nhs.uk/developer/api-catalogue/nhs-notify){:target="\_blank"}.
+<a href="https://digital.nhs.uk/developer/api-catalogue/nhs-notify" target="_blank">Read our API documentation (opens in a new tab)</a>.
 
-If you’re a developer you can also try our [sandbox test environment (opens in a new tab)](https://digital.nhs.uk/developer/api-catalogue/nhs-notify#overview--environments-and-testing){:target="\_blank"}.
+If you're a developer you can also try our <a href="https://digital.nhs.uk/developer/api-catalogue/nhs-notify#overview--environments-and-testing" target="_blank">sandbox test environment (opens in a new tab)</a>.
@@ -31,9 +31,9 @@ You can send messages in bulk or individually.
 
 ## Send messages to groups of recipients without their contact details
 
-You only need a person’s NHS number to send them messages. Learn how to [tell us who you want to message]({% link pages/using-nhs-notify/tell-us-who-you-want-to-message.md %}).
+You only need a person's NHS number to send them messages. Learn how to [tell us who you want to message]({% link pages/using-nhs-notify/tell-us-who-you-want-to-message.md %}).
 
-Create specific cohorts of recipients by using [Cohorting as a Service (opens in a new tab)](https://digital.nhs.uk/services/cohorting-as-a-service-caas){:target="\_blank"}.
+Create specific cohorts of recipients by using <a href="https://digital.nhs.uk/services/cohorting-as-a-service-caas" target="_blank">Cohorting as a Service (opens in a new tab)</a>.
 
 ## Write your messages
 
@@ -62,7 +62,7 @@ You can set up routing plans to:
 
 ## Prevent sending people unnecessary messages
 
-NHS Notify uses the [Personal Demographics Service](https://digital.nhs.uk/services/personal-demographics-service) to automatically prevent you from messaging [recipients you cannot message]({% link pages/using-nhs-notify/recipients-you-cannot-message.md %}).
+NHS Notify uses the <a href="https://digital.nhs.uk/services/personal-demographics-service" target="_blank">Personal Demographics Service (opens in a new tab)</a> to automatically prevent you from messaging [recipients you cannot message]({% link pages/using-nhs-notify/recipients-you-cannot-message.md %}).
 
 ## Reach people with additional needs
 
@@ -77,9 +77,9 @@ Track how many messages you’ve sent and find out which ones are not being deli
 
 ## Automatic sending
 
-To send messages automatically, you’ll need a developer to integrate with the NHS Notify API.
+To send messages automatically, you'll need a developer to integrate with the NHS Notify API.
 
-[Read our API documentation (opens in a new tab)](https://digital.nhs.uk/developer/api-catalogue/nhs-notify){:target="\_blank"}.
+<a href="https://digital.nhs.uk/developer/api-catalogue/nhs-notify" target="_blank">Read our API documentation (opens in a new tab)</a>.
 
 ## Keep your data secure
 

@@ -53,7 +53,7 @@ NHS Notify uses C5 size envelopes with an address window. This means the A4 lett
 
 ### NHS barcode
 
-Letters about test results, appointments and urgent messages can get [Royal Mail's NHS barcode (opens in a new tab)](https://www.royalmailwholesale.com/news/nhs-mail-new-barcode-solution){:target="\_blank"} on the envelope.
+Letters about test results, appointments and urgent messages can get <a href="https://www.royalmailwholesale.com/news/nhs-mail-new-barcode-solution" target="_blank">Royal Mail's NHS barcode (opens in a new tab)</a> on the envelope.
 
 You'll need to send by 1st or 2nd class to be able to get the NHS barcode. If you choose NHS Notify's standard postage, you will not get the barcode but your postage rate will be much cheaper. Find out more about [pricing]({% link pages/pricing/letters.md %}).
 

@@ -10,14 +10,14 @@ permalink: /features/mesh
 section: Accessing NHS Notify
 ---
 
-NHS England organisations and services can use the [Message Exchange for Social Care and Health (MESH)](https://digital.nhs.uk/services/message-exchange-for-social-care-and-health-mesh){:target="\_blank"} to send messages with NHS Notify.
+NHS England organisations and services can use the <a href="https://digital.nhs.uk/services/message-exchange-for-social-care-and-health-mesh" target="_blank">Message Exchange for Social Care and Health (MESH) (opens in a new tab)</a> to send messages with NHS Notify.
 
 You should only use MESH to send messages if your organisation or service:
 
 - has limited developer or technical capacity
 - only needs to send batches of messages to specific groups of recipients
 - does not need advanced features offered by NHS Notify API
 
-[Read our MESH documentation (opens in a new tab)](https://digital.nhs.uk/developer/api-catalogue/nhs-notify-mesh){:target="\_blank"}.
+<a href="https://digital.nhs.uk/developer/api-catalogue/nhs-notify-mesh" target="_blank">Read our MESH documentation (opens in a new tab)</a>.
 
 Check if MESH is right for you by contacting our engagement team at <england.nhsnotify@nhs.net>.
@@ -44,31 +44,31 @@ You'll need to:
 
 {% include components/details.html
 heading='Set up your APIM application ID'
-text='To set up an APIM application ID, you need to:
+text="To set up an APIM application ID, you need to:
 
-1. [Sign in to your NHS Digital developer account](https://digital.nhs.uk/developer).
+1. <a href='https://digital.nhs.uk/developer' target='_blank'>Sign in to your NHS Digital developer account (opens in a new tab)</a>.
 2. Create an APIM application.
-3. Select ‘integration test’ as the environment.
-4. Select ‘Communications Manager (integration environment)’ as the connected API.
-   '
+3. Select 'integration test' as the environment.
+4. Select 'Communications Manager (integration environment)' as the connected API.
+   "
    %}
 
 {% include components/details.html
 heading='Choose how you want to see your message performance'
-text='To see how your messages perform, you can [get the status of a message](https://digital.nhs.uk/developer/api-catalogue/nhs-notify#get-/v1/messages/-messageId-) or choose to receive [realtime message callbacks](https://digital.nhs.uk/developer/api-catalogue/nhs-notify#post-/%3Cclient-provided-message-status-URI%3E).
+text="To see how your messages perform, you can <a href='https://digital.nhs.uk/developer/api-catalogue/nhs-notify#get-/v1/messages/-messageId-' target='_blank'>get the status of a message (opens in a new tab)</a> or choose to receive <a href='https://digital.nhs.uk/developer/api-catalogue/nhs-notify#post-/%3Cclient-provided-message-status-URI%3E' target='_blank'>realtime message callbacks (opens in a new tab)</a>.
 
-If you want to receive realtime message status callbacks, you‘ll need to:
+If you want to receive realtime message status callbacks, you'll need to:
 
-- decide which [message, channel or supplier statuses](https://notify.nhs.uk/using-nhs-notify/message-channel-supplier-status) you want to receive
+- decide which [message, channel or supplier statuses](/using-nhs-notify/message-channel-supplier-status) you want to receive
 - prepare an endpoint URL for your integration
-  '
+  "
   %}
 
 ### If you're using NHS Notify MESH
 
 You'll need to:
 
-1. [Set up your MESH mailboxes (opens in a new tab)](https://digital.nhs.uk/developer/api-catalogue/nhs-notify-mesh/set-up-nhs-notify-mesh#set-up-your-mesh-mailboxes) and make a note of their IDs.
+1. <a href="https://digital.nhs.uk/developer/api-catalogue/nhs-notify-mesh/set-up-nhs-notify-mesh#set-up-your-mesh-mailboxes" target="_blank">Set up your MESH mailboxes (opens in a new tab)</a> and make a note of their IDs.
 2. Decide which reports you want when you get reports on how your messages perform.
 
 ## 3. Confirm your setup to get access to our integration environment
@@ -77,7 +77,8 @@ You must confirm how you'll be set up with NHS Notify using our online form so w
 
 {% include components/inset-text.html
   text='Only complete the online form and confirm your setup if you’ve been invited to onboard.'
-    %}
+  classes='nhsuk-u-margin-top-2'
+%}
 
 {% include components/action-link.html
     url='https://forms.office.com/Pages/ResponsePage.aspx?id=slTDN7CF9UeyIge0jXdO4-wXWyN79ZdLkmec1Fsc491UNFRYSDFTOUs5TzZQUjlOVUlGWTQxQTlMQy4u'
@@ -92,9 +93,9 @@ In the form you'll be asked to:
 heading='Confirm your use case'
 text='You can only use NHS Notify if your organisation or service sends messages that are:
 
-- [part of a campaign](https://notify.nhs.uk/using-nhs-notify/campaigns)
-- [triggered when something happens in your service](https://notify.nhs.uk/using-nhs-notify/event-based-messaging)
-- [sent directly on a one-to-one basis](https://notify.nhs.uk/using-nhs-notify/direct-messaging)
+- [part of a campaign](/using-nhs-notify/campaigns)
+- [triggered when something happens in your service](/using-nhs-notify/event-based-messaging)
+- [sent directly on a one-to-one basis](/using-nhs-notify/direct-messaging)
   '
   %}
 
@@ -104,10 +105,10 @@ text='When you send messages you’ll need to tell your recipients who your mess
 
 Before you provide your message sender names, you should understand more about:
 
-- [NHS App sender names](https://notify.nhs.uk/using-nhs-notify/tell-recipients-who-your-messages-are-from#nhs-app-sender-name)
-- [email sender names and from addresses](https://notify.nhs.uk/using-nhs-notify/tell-recipients-who-your-messages-are-from#email-sender-name-and-from-email-address)
-- [email reply-to email addresses](https://notify.nhs.uk/using-nhs-notify/tell-recipients-who-your-messages-are-from#reply-to-email-address)
-- [text message sender names](https://notify.nhs.uk/using-nhs-notify/tell-recipients-who-your-messages-are-from#text-message-sender-name)
+- [NHS App sender names](/using-nhs-notify/tell-recipients-who-your-messages-are-from#nhs-app-sender-name)
+- [email sender names and from addresses](/using-nhs-notify/tell-recipients-who-your-messages-are-from#email-sender-name-and-from-email-address)
+- [email reply-to email addresses](/using-nhs-notify/tell-recipients-who-your-messages-are-from#reply-to-email-address)
+- [text message sender names](/using-nhs-notify/tell-recipients-who-your-messages-are-from#text-message-sender-name)
   '
   %}
 
@@ -132,7 +133,7 @@ The form will also ask for the routing plans that you want to use for your messa
 heading='Tell us who will create and submit templates'
 text='You do not need to do this if you send direct messages and use free-text inputs.
 
-When you get access to NHS Notify’s integration environment, you’ll need to [create and submit your templates](https://notify.nhs.uk/using-nhs-notify/create-and-submit-a-template). These templates will be used as the messages you send when you go live.
+When you get access to NHS Notify’s integration environment, you’ll need to [create and submit your templates](/using-nhs-notify/create-and-submit-a-template). These templates will be used as the messages you send when you go live.
 
 To access this feature, you must nominate someone in your organisation or service to sign in with NHS Notify. This is because creating and submitting templates is only available to one person in an organisation or service at this time.
 
@@ -160,7 +161,7 @@ They'll contact you to either:
 
 ## 4. Build your integration
 
-Once you get access to our integration environment, you can start building your integration with [NHS Notify API](https://digital.nhs.uk/developer/api-catalogue/nhs-notify) or [NHS Notify MESH](https://digital.nhs.uk/developer/api-catalogue/nhs-notify-mesh).
+Once you get access to our integration environment, you can start building your integration with <a href="https://digital.nhs.uk/developer/api-catalogue/nhs-notify" target="_blank">NHS Notify API (opens in a new tab)</a> or <a href="https://digital.nhs.uk/developer/api-catalogue/nhs-notify-mesh" target="_blank">NHS Notify MESH (opens in a new tab)</a>.
 
 How you build your integration to meet your needs is your responsibility.
 
@@ -181,7 +182,7 @@ When you’re ready to go live, contact your onboarding manager.
 They'll ask you to:
 
 - send them your SCAL
-- sign our [connection agreement](https://digital.nhs.uk/developer/guides-and-documentation/online-connection-agreement) if you’re a non-NHSE organisation
+- sign our <a href="https://digital.nhs.uk/developer/guides-and-documentation/online-connection-agreement" target="_blank">connection agreement (opens in a new tab)</a> if you're a non-NHSE organisation
 
 ### If you're using NHS Notify API
 
@@ -213,7 +214,7 @@ We will:
 
 ## 7. Go live
 
-On your go live date, you can start making requests via [NHS Notify API](https://digital.nhs.uk/developer/api-catalogue/nhs-notify) or [NHS Notify MESH](https://digital.nhs.uk/developer/api-catalogue/nhs-notify-mesh) to send messages with NHS Notify.
+On your go live date, you can start making requests via <a href="https://digital.nhs.uk/developer/api-catalogue/nhs-notify" target="_blank">NHS Notify API (opens in a new tab)</a> or <a href="https://digital.nhs.uk/developer/api-catalogue/nhs-notify-mesh" target="_blank">NHS Notify MESH (opens in a new tab)</a> to send messages with NHS Notify.
 
 ### After you go live
 

@@ -9,9 +9,9 @@ has_children: true
 permalink: /support/
 ---
 
-NHS Notify is a [silver service](https://digital.nhs.uk/services/reference-guide#service-levels){:target="\_blank"} and is available 24 hours a day, 365 days a year.
+NHS Notify is a <a href="https://digital.nhs.uk/services/reference-guide#service-levels" target="_blank">silver service (opens in a new tab)</a> and is available 24 hours a day, 365 days a year.
 
-If you're live with NHS Notify and need help, [submit a case with Service Now](https://nhsdigitallive.service-now.com/csm){:target="\_blank"}.
+If you're live with NHS Notify and need help, <a href="https://nhsdigitallive.service-now.com/csm" target="_blank">submit a case with Service Now (opens in a new tab)</a>.
 
 If you have any general questions about NHS Notify, send an email to <england.nhsnotify@nhs.net>.
 

@@ -106,5 +106,5 @@ You cannot send transactional messages to recipients with:
 - invalid email addresses
 - an informal or formal death status
 
-[Find out more about recipients you cannot message](https://notify.nhs.uk/using-nhs-notify/recipients-you-cannot-message)."
+[Find out more about recipients you cannot message](/using-nhs-notify/recipients-you-cannot-message)."
 %}
@@ -12,7 +12,7 @@ section: Writing a message
 
 Before you start to send messages, consider the access needs of your recipients.
 
-All organisations that provide NHS care or publicly-funded adult social care are legally required to follow the [NHS England's Accessible Information Standard](https://www.england.nhs.uk/about/equality/equality-hub/patient-equalities-programme/equality-frameworks-and-information-standards/accessibleinfo/).
+All organisations that provide NHS care or publicly-funded adult social care are legally required to follow the <a href="https://www.england.nhs.uk/about/equality/equality-hub/patient-equalities-programme/equality-frameworks-and-information-standards/accessibleinfo/" target="_blank">NHS England's Accessible Information Standard (opens in a new tab)</a>.
 
 ## Accessible letter formats
 
@@ -47,7 +47,7 @@ This is available for all message channels.
 Do this by:
 
 - speaking to our engagement team when you first [get started]({% link pages/get-started/get-started.md %}) with NHS Notify
-- raising a [Service Now request](https://nhsdigitallive.service-now.com/csm) if you're already using NHS Notify and have existing templates
+- raising a <a href="https://nhsdigitallive.service-now.com/csm" target="_blank">Service Now request (opens in a new tab)</a> if you're already using NHS Notify and have existing templates
 
 ### 2. Create your templates and routing plans
 
@@ -61,7 +61,7 @@ Provide recipients' NHS numbers as separate data files for each type of accessib
 
 ### 4. We'll check for recipients with access needs
 
-NHS Notify checks for recipients who need letters in accessible formats using the [Personal Demographics Service (PDS)](https://digital.nhs.uk/services/personal-demographics-service).
+NHS Notify checks for recipients who need letters in accessible formats using the <a href="https://digital.nhs.uk/services/personal-demographics-service" target="_blank">Personal Demographics Service (PDS) (opens in a new tab)</a>.
 
 It’s your responsibility to message recipients based on their access needs.