NHSDigital · alexcolbeck1 · Dec 10, 2025 · Dec 10, 2025 · Dec 10, 2025 · Dec 10, 2025
@@ -1,10 +1,10 @@
 - heading: Write your messages
   description: |
     Create reusable templates or free-text messages for each message channel:
-    - [NHS App messages and notifications](https://notify.nhs.uk/features/nhs-app-messages)
-    - [emails](https://notify.nhs.uk/features/emails)
-    - [text messages (SMS)](https://notify.nhs.uk/features/text-messages-sms)
-    - [letters](https://notify.nhs.uk/features/letters)
+    - [NHS App messages and notifications](https://notify.nhs.uk/about/nhs-app-messages)
+    - [emails](https://notify.nhs.uk/about/emails)
+    - [text messages (SMS)](https://notify.nhs.uk/about/text-messages-sms)
+    - [letters](https://notify.nhs.uk/about/letters)
   image: 1-write-your-message.svg
   image_alt: ""
 

@@ -1,14 +1,14 @@
-- title: Features
-  link: /features/
+- title: About
+  link: /about/
 
-- title: Pricing
-  link: /pricing/
+- title: Pricing and commercial
+  link: /pricing-and-commercial/
+
+- title: Get started
+  link: /get-started/
 
 - title: Using NHS Notify
   link: /using-nhs-notify/
 
 - title: Support
   link: /support/
-
-- title: Get started
-  link: /get-started/
@@ -10,15 +10,15 @@
     </li>
 
     <!-- Level 2 -->
-    {% if page.parent == "Features" %}
+    {% if page.parent == "About" %}
     <li class="nhsuk-breadcrumb__list-item">
-      <a class="nhsuk-breadcrumb__link" href="{{site.baseurl}}/features">Features</a>
+      <a class="nhsuk-breadcrumb__link" href="{{site.baseurl}}/about">About</a>
     </li>
     {% endif %}
 
-    {% if page.parent == "Pricing" %}
+    {% if page.parent == "Pricing and commercial" %}
     <li class="nhsuk-breadcrumb__list-item">
-      <a class="nhsuk-breadcrumb__link" href="{{site.baseurl}}/pricing">Pricing</a>
+      <a class="nhsuk-breadcrumb__link" href="{{site.baseurl}}/pricing-and-commercial">Pricing and commercial</a>
     </li>
     {% endif %}
 
@@ -44,72 +44,72 @@
 
   <!-- Mobile breadcrumb back -->
 
-    <!-- Features -->
-    {% if page.title == "Features" %}
-    <a class="nhsuk-back-link" href="{{site.baseurl}}/">
-      <span class="nhsuk-u-visually-hidden">Back to &nbsp;</span>
-      Home
-    </a>
-    {% endif %}
-
-    {% if page.parent == "Features" %}
-    <a class="nhsuk-back-link" href="{{site.baseurl}}/features">
-      <span class="nhsuk-u-visually-hidden">Back to &nbsp;</span>
-      Features
-    </a>
-    {% endif %}
-
-    <!-- Pricing -->
-    {% if page.title == "Pricing" %}
-    <a class="nhsuk-back-link" href="{{site.baseurl}}/">
-      <span class="nhsuk-u-visually-hidden">Back to &nbsp;</span>
-      Home
-    </a>
-    {% endif %}
-
-    {% if page.parent == "Pricing" %}
-    <a class="nhsuk-back-link" href="{{site.baseurl}}/pricing">
-      <span class="nhsuk-u-visually-hidden">Back to &nbsp;</span>
-      Pricing
-    </a>
-    {% endif %}
-
-    <!-- Using NHS Notify -->
-    {% if page.title == "Using NHS Notify" %}
-    <a class="nhsuk-back-link" href="{{site.baseurl}}/">
-      <span class="nhsuk-u-visually-hidden">Back to &nbsp;</span>
-      Home
-    </a>
-    {% endif %}
-
-    {% if page.parent == "Using NHS Notify" %}
-    <a class="nhsuk-back-link" href="{{site.baseurl}}/using-nhs-notify">
-      <span class="nhsuk-u-visually-hidden">Back to &nbsp;</span>
-      Using NHS Notify
-    </a>
-    {% endif %}
-
-    <!-- Support -->
-    {% if page.title == "Support" %}
-    <a class="nhsuk-back-link" href="{{site.baseurl}}/">
-      <span class="nhsuk-u-visually-hidden">Back to &nbsp;</span>
-      Home
-    </a>
-    {% endif %}
-
-    <!-- Get started -->
-    {% if page.title == "Get started" %}
-    <a class="nhsuk-back-link" href="{{site.baseurl}}/">
-      <span class="nhsuk-u-visually-hidden">Back to &nbsp;</span>
-      Home
-    </a>
-    {% endif %}
-
-    {% if page.parent == "Get started" %}
-    <a class="nhsuk-back-link" href="{{site.baseurl}}/get-started">
-      <span class="nhsuk-u-visually-hidden">Back to &nbsp;</span>
-      Get started
-    </a>
-    {% endif %}
+  <!-- About -->
+  {% if page.title == "About" %}
+  <a class="nhsuk-back-link" href="{{site.baseurl}}/">
+    <span class="nhsuk-u-visually-hidden">Back to &nbsp;</span>
+    Home
+  </a>
+  {% endif %}
+
+  {% if page.parent == "About" %}
+  <a class="nhsuk-back-link" href="{{site.baseurl}}/features">
+    <span class="nhsuk-u-visually-hidden">Back to &nbsp;</span>
+    Features
+  </a>
+  {% endif %}
+
+  <!-- Pricing and commercial -->
+  {% if page.title == "Pricing and commercial" %}
+  <a class="nhsuk-back-link" href="{{site.baseurl}}/">
+    <span class="nhsuk-u-visually-hidden">Back to &nbsp;</span>
+    Home
+  </a>
+  {% endif %}
+
+  {% if page.parent == "Pricing and commercial" %}
+  <a class="nhsuk-back-link" href="{{site.baseurl}}/pricing">
+    <span class="nhsuk-u-visually-hidden">Back to &nbsp;</span>
+    Pricing
+  </a>
+  {% endif %}
+
+  <!-- Using NHS Notify -->
+  {% if page.title == "Using NHS Notify" %}
+  <a class="nhsuk-back-link" href="{{site.baseurl}}/">
+    <span class="nhsuk-u-visually-hidden">Back to &nbsp;</span>
+    Home
+  </a>
+  {% endif %}
+
+  {% if page.parent == "Using NHS Notify" %}
+  <a class="nhsuk-back-link" href="{{site.baseurl}}/using-nhs-notify">
+    <span class="nhsuk-u-visually-hidden">Back to &nbsp;</span>
+    Using NHS Notify
+  </a>
+  {% endif %}
+
+  <!-- Support -->
+  {% if page.title == "Support" %}
+  <a class="nhsuk-back-link" href="{{site.baseurl}}/">
+    <span class="nhsuk-u-visually-hidden">Back to &nbsp;</span>
+    Home
+  </a>
+  {% endif %}
+
+  <!-- Get started -->
+  {% if page.title == "Get started" %}
+  <a class="nhsuk-back-link" href="{{site.baseurl}}/">
+    <span class="nhsuk-u-visually-hidden">Back to &nbsp;</span>
+    Home
+  </a>
+  {% endif %}
+
+  {% if page.parent == "Get started" %}
+  <a class="nhsuk-back-link" href="{{site.baseurl}}/get-started">
+    <span class="nhsuk-u-visually-hidden">Back to &nbsp;</span>
+    Get started
+  </a>
+  {% endif %}
 
 </nav>
@@ -0,0 +1,11 @@
+---
+# Feel free to add content and custom Front Matter to this file.
+# To modify the layout, see https://jekyllrb.com/docs/themes/#overriding-theme-defaults
+
+layout: page
+title: About
+nav_order: 2
+has_children: true
+permalink: /about/
+published: false
+---
@@ -4,8 +4,88 @@
 
 layout: page
 title: About
-nav_order: 2
+nav_order: 1
 has_children: true
 permalink: /about/
-published: false
+redirect_from: /features/
 ---
+
+Use NHS Notify to send:
+
+- [NHS App messages]({% link pages/about/nhs-app-messages.md %})
+- [emails]({% link pages/about/emails.md %})
+- [text messages (SMS)]({% link pages/about/text-messages.md %})
+- [letters]({% link pages/about/letters.md %})
+
+You can send messages in bulk or individually.
+
+## Access NHS Notify
+
+- [API]({% link pages/about/api.md %})
+- [MESH]({% link pages/about/mesh.md %})
+
+## Send messages based on your needs
+
+- [Campaigns]({% link pages/about/campaigns.md %})
+- [Event based messaging]({% link pages/about/event-based-messaging.md %})
+- [Direct messaging]({% link pages/about/direct-messaging.md %})
+
+## Send messages to groups of recipients without their contact details
+
+You only need a person's NHS number to send them messages. Learn how to [tell us who you want to message]({% link pages/using-nhs-notify/tell-us-who-you-want-to-message.md %}).
+
+Create specific cohorts of recipients by using <a href="https://digital.nhs.uk/services/cohorting-as-a-service-caas" target="_blank">Cohorting as a Service (opens in a new tab)</a>.
+
+## Write your messages
+
+Create reusable templates for the message channels you want to use.
+
+Once you’ve created a template you can:
+
+- [add personalisation]({% link pages/using-nhs-notify/personalisation.md %})
+- [tell recipients who your messages are from]({% link pages/using-nhs-notify/tell-recipients-who-your-messages-are-from.md %})
+
+## Plan how your messages will be sent
+
+Routing plans allow you to send messages to audiences more effectively and sometimes at lower costs.
+
+You can set up routing plans to:
+
+- use certain templates for specific audiences
+- message a recipient with each channel in a specific order
+- set up fallbacks for messages that fail
+- stop sending messages after a channel is successful
+
+{% include components/action-link.html
+    url='/using-nhs-notify/routing-plans'
+    text='More about routing plans'
+%}
+
+## Prevent sending people unnecessary messages
+
+NHS Notify uses the <a href="https://digital.nhs.uk/services/personal-demographics-service" target="_blank">Personal Demographics Service (opens in a new tab)</a> to automatically prevent you from messaging [recipients you cannot message]({% link pages/using-nhs-notify/recipients-you-cannot-message.md %}).
+
+## Reach people with additional needs
+
+You can use NHS Notify to:
+
+- [send letters in other languages]({% link pages/using-nhs-notify/letters-in-other-languages.md %})
+- [send letters in accessible formats]({% link pages/using-nhs-notify/accessible-formats.md %})
+
+## See how your messages perform
+
+Track how many messages you’ve sent and find out which ones are not being delivered.
+
+## Automatic sending
+
+To send messages automatically, you'll need a developer to integrate with the NHS Notify API.
+
+<a href="https://digital.nhs.uk/developer/api-catalogue/nhs-notify" target="_blank">Read our API documentation (opens in a new tab)</a>.
+
+## Keep your data secure
+
+[Learn more about NHS Notify’s security features.]({% link pages/about/security.md %})
+
+## Get support when you need it
+
+NHS Notify is available 24 hours a day, 365 days a year and supported from 8am to 6pm, Monday to Friday excluding bank holidays.
@@ -4,10 +4,11 @@
 
 layout: page
 title: API
-parent: Features
+parent: About
 nav_order: 1
-permalink: /features/api
+permalink: /about/api
 section: Accessing NHS Notify
+redirect_from: /features/api
 ---
 
 NHS England organisations and services can integrate the NHS Notify API with their web applications or back office systems.

@@ -4,11 +4,12 @@
 
 layout: page
 title: Campaigns
-parent: Features
+parent: About
 nav_order: 1
-permalink: /features/campaigns
+permalink: /about/campaigns
 section: Features by messaging needs
 redirect_from: /using-nhs-notify/campaigns
+redirect_from: /features/campaigns
 ---
 
 Use NHS Notify to set up national or targeted campaigns to send messages in bulk to patients and the public.
@@ -37,4 +38,4 @@ When you send NHS App messages as part of a campaign with NHS Notify, you must a
 
 ## See what's next for NHS Notify
 
-If you're thinking of using NHS Notify for campaign messaging but cannot find the features you need, [read our roadmap to find out what we're working on next]({% link pages/features/roadmap.md %}).
+If you're thinking of using NHS Notify for campaign messaging but cannot find the features you need, [read our roadmap to find out what we're working on next]({% link pages/about/roadmap.md %}).
@@ -4,11 +4,12 @@
 
 layout: page
 title: Direct messaging
-parent: Features
+parent: About
 nav_order: 3
-permalink: /features/direct-messaging
+permalink: /about/direct-messaging
 section: Features by messaging needs
 redirect_from: /using-nhs-notify/direct-messaging
+redirect_from: /features/direct-messaging
 ---
 
 Use NHS Notify to support your organisation or service to send individual messages directly to each of your patients.
@@ -71,4 +72,4 @@ text='You must adhere to the following in your user journeys:
 
 ## See what's next for NHS Notify
 
-If you're thinking of using NHS Notify for direct messaging but cannot find the features you need, [read our roadmap to find out what we're working on next]({% link pages/features/roadmap.md %}).
+If you're thinking of using NHS Notify for direct messaging but cannot find the features you need, [read our roadmap to find out what we're working on next]({% link pages/about/roadmap.md %}).
@@ -4,10 +4,11 @@
 
 layout: page
 title: Emails
-parent: Features
+parent: About
 nav_order: 2
-permalink: /features/emails
+permalink: /about/emails
 section: Features by message channel
+redirect_from: /features/emails
 ---
 
 Use NHS Notify to send free unlimited emails to patients and members of the public, in bulk and individually.

@@ -4,11 +4,12 @@
 
 layout: page
 title: Event based messaging
-parent: Features
+parent: About
 nav_order: 2
-permalink: /features/event-based-messaging
+permalink: /about/event-based-messaging
 section: Features by messaging needs
 redirect_from: /using-nhs-notify/event-based-messaging
+redirect_from: /features/event-based-messaging
 ---
 
 Use NHS Notify to send messages to patients and the public when a specific event is triggered in your organisation or service.
@@ -37,4 +38,4 @@ When you send event based messages with the NHS App, you must adhere to the foll
 
 ## See what's next for NHS Notify
 
-If you're thinking of using NHS Notify for event based messaging but cannot find the features you need, [read our roadmap to find out what we're working on next]({% link pages/features/roadmap.md %}).
+If you're thinking of using NHS Notify for event based messaging but cannot find the features you need, [read our roadmap to find out what we're working on next]({% link pages/about/roadmap.md %}).