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Signposting to messaging best practice guidance #226

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jamestynan-content merged 1 commit into from
May 13, 2026
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Signposting to messaging best practice guidance #226

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2 changes: 2 additions & 0 deletions docs/pages/using-nhs-notify/accessible-formats.md
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Expand Up @@ -14,6 +14,8 @@ Before you start to send messages, consider the access needs of your recipients.

All organisations that provide NHS care or publicly-funded adult social care are legally required to follow the <a href="https://www.england.nhs.uk/about/equality/equality-hub/patient-equalities-programme/equality-frameworks-and-information-standards/accessibleinfo/" target="_blank">NHS England's Accessible Information Standard (opens in a new tab)</a>.

Find out more about <a href="https://service-manual.nhs.uk/content/writing-nhs-messages#supporting-accessibility-and-inclusion" target="_blank">supporting accessibility and inclusion (NHS digital service manual)</a>.

## Accessible letter formats

NHS Notify offers the following letter formats so you can reach people with access needs.
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2 changes: 2 additions & 0 deletions docs/pages/using-nhs-notify/links-and-urls.md
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Expand Up @@ -14,6 +14,8 @@ You can include links in your messages. How you do this depends on the message c

You can see instructions on links and URLs while you’re editing a template.

Find out more about how to write good <a href="https://service-manual.nhs.uk/content/formatting#links" target="_blank">links in the NHS digital service manual</a>.

## Using the full URL

To add a link to a message, you can write the URL in full. For example:
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