Follow-up advanced-support fixes#6175
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Quarterly reviews are not currently offered. Removes all three references across the tier description and FAQ accordions. Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
ethanpalm
approved these changes
Jun 14, 2026
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Summary
Follow-up fixes to the advanced-support page after #6172 merged:
🤖 Generated with Claude Code
Note
Low Risk
Single MDX documentation page with no application, auth, or data-handling changes.
Overview
Follow-up edits to
advanced-support.mdxafter the tiered support restructure: clearer navigation, plan wording, and softer SLA language.Adds a comparison table and vertically stacked tier cards (
cols={1}) with anchor links to each tier section; Tier 1 uses the laptop icon. Table copy now distinguishes “AI routing from Slack” vs “CSM escalates from Slack.”Pro plan references are removed (Standard is framed as Enterprise-included / all plans where noted). SLA wording is consistently “response time targets”; Tier 3 drops quarterly business reviews from bullets and FAQs. Style tweaks: em dashes → parentheses in several sentences; keywords drop “SLA”; FAQ section “SLAs and coverage hours” is renamed “Coverage hours.”
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