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Clarify Slack as source in support tier comparison table#6177

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dino475 merged 1 commit into
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dean/advanced-support-followup
Jun 14, 2026
Merged

Clarify Slack as source in support tier comparison table#6177
dino475 merged 1 commit into
mainfrom
dean/advanced-support-followup

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@dino475 dino475 commented Jun 14, 2026

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Summary

  • Updates the comparison table row "How issues reach us" to say "AI routing from Slack" and "CSM escalates from Slack" instead of the vague "AI routing" / "CSM escalates manually"

🤖 Generated with Claude Code


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Low Risk
Documentation-only copy change with no product, API, or runtime behavior impact.

Overview
Updates the How issues reach us row in the support tier comparison table on advanced-support.mdx so Tier 2 and Tier 3 explicitly name Slack as the intake channel.

Tier 2 now reads AI routing from Slack (was AI routing). Tier 3 now reads CSM escalates from Slack (was CSM escalates manually). Standard (email or dashboard) is unchanged.

Reviewed by Cursor Bugbot for commit a26ebb6. Bugbot is set up for automated code reviews on this repo. Configure here.

…nd CSM escalation

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
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@dino475 dino475 merged commit 413ac51 into main Jun 14, 2026
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@dino475 dino475 deleted the dean/advanced-support-followup branch June 14, 2026 21:22
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3 participants