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CNV-87848: Update instructions for opening engineering bug in jira #113236

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CNV-87848: Update instructions for opening engineering bug in jira #113236

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CNV_87848
sbeskin-redhat Jun 11, 2026
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CNV_87848
sbeskin-redhat Jun 12, 2026
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30 changes: 17 additions & 13 deletions modules/virt-support-create-jira-issue.adoc
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Expand Up @@ -7,29 +7,33 @@
= Creating a Jira issue

[role="_abstract"]
To report an issue with your environment to Red{nbsp}Hat Support, create a Jira issue in the {VirtProductName} (CNV) Jira project.
To report an issue with your environment to Red{nbsp}Hat Support,
use the Red Hat Issue Router (RHIR), which is available in the Customer Portal Labs.
You can also log in directly to your Red Hat Jira account and submit a Jira issue by filling out the form on the Create Issue page.

.Procedure

. Log in to Red Hat Atlassian Jira.
. Log in to Red{nbsp}Hat Atlassian Jira.

. Access the *Create Issue* page.
. Access the RHIR.

. Select {VirtProductName} (CNV) as the *Project*.
. In the list of all {VirtProductName} components, find the component for which you want to report an issue.

. Select *Bug* as the *Issue Type*.
. Click the *Report a bug* link of the component.

. Click *Next*.
. On the *Create issue* page, fill out the form:

. Complete the *Summary* and *Description* fields. In the *Description* field, include a detailed description of the issue.
.. Complete the *Summary* and *Description* fields. In the *Description* field, include a detailed description of the issue.

. Submit any collected troubleshooting information.
.. Submit any collected troubleshooting information:

.. Add any textual troubleshooting information, such as command outputs, in the *Description* field.
.. Add troubleshooting files using the *Attachment* field.
... Add any textual troubleshooting information, such as command outputs, in the *Description* field.
... Add troubleshooting files using the *Attachment* field.

. Select the appropriate component from *Components*.

. Click *Create*.
. Click *Create* at the bottom of the page.

. Review the details of the bug you created.




4 changes: 3 additions & 1 deletion virt/support/virt-support-overview.adoc
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Expand Up @@ -28,5 +28,7 @@ include::modules/virt-support-web-console-monitoring.adoc[leveloffset=+1]
ifndef::openshift-rosa,openshift-dedicated,openshift-rosa-hcp[]
* xref:../../virt/support/virt-collecting-virt-data.adoc#virt-collecting-data-about-your-environment_virt-collecting-virt-data[Collecting data about your environment]
* xref:../../virt/support/virt-collecting-virt-data.adoc#virt-using-virt-must-gather_virt-collecting-virt-data[Using the `must-gather` tool for {VirtProductName}]
* xref:../../virt/support/virt-collecting-virt-data.adoc#virt-collecting-data-about-vms_virt-collecting-virt-data[Collecting data about virtual machines]
* link:https://access.redhat.com/labs/rhir/?product=cnv[Red{nbsp}Hat Issue Router]
* link:https://redhat.atlassian.net/jira[Red{nbsp}Hat Jira account]
* link:https://redhat.atlassian.net/secure/CreateIssueDetails%21init.jspa?priority=10200&summary=%5BDoc%5D&pid=10270&issuetype=10016&components=12333768[Create issue]
endif::openshift-rosa,openshift-dedicated,openshift-rosa-hcp[]