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What was broken\n- The work app engagement status filter exposed "Pending Assignment" and sent a status value the engagements API rejects, which caused the engagements page error.\n\nRoot cause\n- The work app still used a legacy Pending Assignment label and API mapping instead of the current ON_HOLD engagement status expected by the backend.\n\nWhat was changed\n- Replaced the work app engagement status option with "On Hold".\n- Mapped both "On Hold" and legacy "Pending Assignment" inputs to ON_HOLD for backward compatibility.\n- Normalized ON_HOLD and legacy PENDING_ASSIGNMENT API values to the "On Hold" label.\n- Kept the feedback page notice working for both status labels.\n\nAny added/updated tests\n- Added engagement status mapping regression tests covering the filter label and API conversions.
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What was broken
Root cause
What was changed
Any added/updated tests